OUR COMMITMENT TO PRIVACY
WHO WE ARE AND HOW TO CONTACT US
RUE SNOB, we and us refers to RUE SNOB SRL that is the data controller responsible for your personal information under this Policy. RUE SNOB SRL is a registered ITALIAN company under number 01138760317 with a registered office at Via Vigoni 5, 20122 , Milano(MI). If you have any questions about this Policy or want to exercise your rights under this Policy, please email us at [email protected], or call us at or write to our Privacy Officer at the address above.
By using the www.ruesnob.com website and/or making online purchases of products, you agree to the terms and conditions of RUE SNOB’s Policy. If our Policy changes in the future, we will post the revised Policy on our website and update the “Last Updated” date at the top of this Policy. If the changes are significant, you will be notified via email and/or a prominent notice on our website. However, we encourage you to review this Policy periodically to be informed of how we use your personal information. If you disagree with any changes to this Policy, you will need to stop using this website and deactivate your account(s) as outlined below.
We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.
1-How do we collect your personal information?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.ruesnob.com, searching for a product, placing an order for a product, providing information in your account (and you might have more than one, if you've used more than one email address when shopping with us), interacting with us by phone, email, or through our websites, mobile optimized websites, mobile applications or otherwise, if you complete an entry form to participate in a contest or promotion or you answer a survey, whether online or at one of our retail stores or when you use the WIFI provided in our stores.
2-What kind of information do we collect?
We only collect the information that is necessary to carry out our business, provide the product you requested and to keep you informed of the latest news about RUE SNOB. As a result of interactions with us, you might supply us with personal information, such as your name, email and postal addresses, billing address, phone number(s), date of birth, names of people to whom purchases have been shipped, including address and telephone numbers, purchase information, payment details, product interest information, attendance at events, shopping preferences, information from cookies and in certain circumstances, your opinions and individual preferences, as well as interactions that you may have with our Customer Services. We may also maintain a record of your product interests and acquire information about you from our present and future affiliates or divisions. When you visit our website, we may also gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.
When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. RUE SNOB and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. RUE SNOB will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.
Third parties with whom we work with may also provide us information about you. We may combine information you have given to us with additional information made available by external sources. For example, depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you may give us permission to access information from those accounts or services. Please verify the privacy policies of these third parties before submitting your personal information to them.
You must be at least 16 years old to create an account with RUE SNOB and to sign up to our newsletter. RUE SNOB does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use RUE SNOB’s website or provide RUE SNOB with any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and if you have reasons to believe that a child under the age of 16 has provided personal information to us, please email us at [email protected].
3-What are log files and how does RUE SNOB use log files on its website?
As is true of most websites, we and our third party tracking-utility partner gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users’ movements around the website and to gather demographic information about our user base as a whole.
4-Social Media Widgets
5-Can I tell a friend about RUE SNOB products?
If you choose to use our referral service to tell a friend about our products, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. RUE SNOB stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.
6-For what purpose does RUE SNOB collect my information?
RUE SNOB uses information about you in different ways, including to operate its business, offer you a personalized shopping experience, fulfill your order and inform you about special events and exciting news. In order to comply with applicable data protection law, we make sure that our use of your personal information falls under one or more lawful grounds, including for the performance of a contract, to meet legal obligations, for legitimate business interests and to send you direct marketing with your prior consent.
-For the performance of a contract
When processing your order, we share your payment details with credit card companies and other payment providers. RUE SNOB does not store any payment card numbers once the transaction has been completed. We also share your personal information with our shipping and communication partners, who will contact you to confirm your order, letting you know about returns/refunds and provide delivery confirmation. We may also use your personal information to provide customer service and answer questions about the status of your order.
-To market, promote and make you love our brand
Where we have your consent, we will communicate with you via email and provide you with promotional materials and information regarding our products, services, surveys, contests, promotions and special offers. We share your personal information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you. As provided below, you may always choose to unsubscribe at any time. We also use your information to display advertising on social media platforms or other websites you use. These cookies may be deactivated as explained below.
-For legitimate business interests
We always look for ways to improve your shopping experience. We may use your personal information to:
- Enable you to access and use our website
- Send you service or support messages, updates, security alerts and account notifications
- Operate, protect, improve and optimize our website and the in-store experience, such as by performing analytics and conducting research to assist us in measuring our customer service, benchmarking our performance and to help us improve our product offerings
- Track usage statistics on our website by measuring the relevance of our content and learning about your shopping preferences
- Administer reward programs, surveys, sweepstakes, contests, or other promotional activities
- Analyse aggregated customer information with other interactions customers have with RUE SNOB and its affiliated banners
- Monitor store and website traffic and volume
- Provide you with free WIFI
-For safety and security
We use information about you to detect and prevent fraud, abuse, security incidents, shoplifting and other harmful activity and conduct security investigations and risk assessments.
-To meet our legal obligations and protect our legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and interests of others, we may use personal information in connection with legal claims, compliance, regulatory and audit purposes.
Where your personal information is anonymized or de-identified, we do not require a legal basis to use it as the information will no longer constitute personal information under the applicable data protection law. Our use of anonymized or de-identified data is not subject to this Policy.
7-Does RUE SNOB share my information with third parties
Your personal information may be shared with the RUE SNOB Affiliates, so that they can communicate with you (whether by email, post or otherwise) and provide you with promotional materials and additional information about their products, services, contests, promotions and special offers that may be of interest to you, or and use that information subject to and for other purposes contemplated by this Policy.
We may transfer personal information to non-affiliated third parties in providing the services, such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services and an email service provider to send out emails on our behalf, pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law or as outlined within this Policy. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
The collection, use, and disclosure of information contemplated in this Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. By way of example, this may happen if one of our service providers is located in a country outside your home country. Whenever we transfer personal information outside of the European Economic Area in the course of sharing information as set out above we will take steps to ensure that your information will be afforded the same level of protection required of us under the applicable legislation.
We reserve the right to disclose your personal information as required by law, and as necessary to protect the property, interests and rights of RUE SNOB and the RUE SNOB Affiliates.
8-Does RUE SNOB use advertisers?
10-How to access and control your information?
You may exercise any of the rights described below by sending an email to [email protected] Please note that we may ask you to verify your identity before taking further action on your request. We will process your request within 30 days of receipt.
Managing your information:
You may access and update some of your information by accessing your account with RUE SNOB or any of its affiliates, as applicable. You are responsible for keeping your personal information up-to-date. You can also ask us to correct inaccurate or incomplete personal information concerning you that you cannot update yourself within your account.
Access to your information:
You have the right to request information about the personal information we hold on you at any time. You can contact RUE SNOB and we will provide you with your personal information via email. If you require additional copies, we may need to charge a reasonable fee.
Right to erasure:
We keep your personal information for as long as it is necessary for the performance of the contract between you and us, for our legitimate business interests, to comply with our legal obligations and protect our rights. If you no longer want us to use your information to provide you with our latest news or any of our services, you can request that we erase your personal information and close your account(s).
Please note, however, that we may retain some of your personal information as necessary for our legitimate interests, such as fraud detection and enhancing security. We may also retain and use your personal information to the extent necessary to comply with our legal obligations, such as keeping information for tax, legal reporting and auditing obligations. Information you have shared with others (e.g. reviews, forum postings) may continue to be publicly visible. Additionally, some copies of your information (e.g. log records) may remain in our database, but are disassociated from personal identifiers. Residual copies may also be kept in our backup systems. If we have shared your personal information with others, we will let them know about the erasure where possible.
Right to object to direct marketing:
We want to communicate with you only if you want to hear from us. If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. If you have already given your consent but you prefer not to receive promotional information from us or other RUE SNOB Affiliates, you may unsubscribe from RUE SNOB email services by using the unsubscribe link situated at the bottom of any promotional message you receive from RUE SNOB, or please call us at +390297384234 or email us at [email protected]. Please be sure to include your full name and the email address you used when you registered with or made a purchase from us.
Please note that you can ask a member of any one of our stores to update your preferences (i.e. you can specify that you are happy for us to send you e-receipts, but that you would prefer not to be included on our marketing mailing list, or vice versa). However, should you wish for your details to be removed from our customer relationship management (CRM) system completely, then you will need to contact our Customer Services using the contact details above.
Restriction of Processing:
You can ask us to block or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it and we have no legitimate grounds that override yours. It won’t stop us from storing your personal information though.
Right to portability:
Whenever RUE SNOB processes your personal information, by automated means based on your consent or based on an agreement, you have the right to get a copy of your personal information transferred to you or to another party. This only includes the personal information you have submitted to us.
Questions or Complaints:
If you have any queries or to make any complaint in relation to this Policy and RUE SNOB’s privacy practices you may write to our privacy officer at [email protected]
11-How long is personal information retained?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
12-How is personal information secured?
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL) and we do not store sensitive credit card data on our systems once the payment transaction has completed. Furthermore, each and every RUE SNOB employee, mandatory or agent must abide by this Policy. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.